Faculty/Staff Email Migrations Will Begin Soon

Faculty/Staff Email Migrations Will Begin Soon

By University Information Technology Services
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Office 365 offers several apps, including OneDrive, OneNote, Forms and Sway
Office 365 offers several apps, including OneDrive, OneNote, Forms and Sway

Migration of individual accounts to the University's new cloud-based email and calendaring service, Microsoft's Office 365, will begin this month and continue into the summer.

The change affects faculty and staff, student employees using Catworks accounts, designated campus colleagues and retirees. Individuals will receive a notification when the process to copy their mailbox begins, and will be able to use their email as usual. A notice also will be sent when the migration is complete.

During the time the migration is in progress, services will continue to function even while some accounts are in the old system and some are in the new, said Tom Bourgeois, executive director for campus IT operations for University Information Technology Services.

  • Before and after migration, users will continue to be able to access email online at email.arizona.edu.
  • Users with strong delegation ties – such as a supervisor and an administrative assistant who sends email on the supervisor's behalf – will have their accounts migrated at the same time.
  • Faculty and staff will still be able to make calendar meetings and send invitations to each other.
    • They will be able to see free/busy time in calendars, although they will not be able to see calendar details for users on a different system.
  • All Skype/instant messaging accounts will be migrated at one time.

Once a mailbox is migrated into the new UA system, called UAConnect365, there will be new requirements to log in:

  • You will need a NetID password that was created on or after March 6.
  • You will need to have enabled NetID+ two-factor authentication.

Getting Ready for Migration

"We encourage people to get their new password and NetID+ now, before they get caught up in finals and summer vacations," Bourgeois said. "This will help ensure no interruptions in their service."

After their accounts are migrated, users might need to update the settings for their email software. Outlook and many mobile device email apps will find their new mailbox automatically, but computer email software other than Outlook likely will need the settings manually updated, UITS said.

UITS also highly recommends updating to Outlook 2013 or 2016 email software.

More information about steps to take before and after migration is available on the UAConnect365 Migration Instructions page.

Office 365 Features Available Now

Among the enhancements available to users on the new system are: a 100GB quota, which is up from 12GB, Office 365's apps, online and downloadable Office software, and 1TB OneDrive online storage space.

Members of the campus community can start using the Office 365 apps now by logging in at login.microsoftonline.com (updated password and NetID+ two-factor authentication are required). The apps include Word, Excel, PowerPoint, OneNote, Access, Delve, Project, Publisher, Sharepoint, Sway and Visio. After an individual mailbox migrates, the Outlook and Calendar apps also will be available at that URL.

To learn more about the progress of the migration and to ask questions, members of the campus community are invited to attend an open forum.

"There are still three dates left for campus open forums, where you can come talk to members of the project team in person," said Julie Suess, project manager for the UAConnect365 project team. "We want to make sure all members of the campus community have a chance to get their questions answered."

Information is also available at the UAConnect365 and FAQ webpages, and specific questions can be addressed to uaconnect365-support@list.arizona.edu. Campus departmental IT staff can assist with email and migration issues, as can 24/7 IT Support Center staff, who can be reached at 520-626-TECH (8324). 

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