User Feedback Helps Shape Redesign of UA Mobile App

User Feedback Helps Shape Redesign of UA Mobile App

By Amy WilliamsUniversity Communications
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The layout of the app is going to be the most obvious change users will see.
The layout of the app is going to be the most obvious change users will see.

Using feedback solicited via a survey, the Arizona Mobile app has been redesigned to improve its look, speed and functionality.

University students, employees, and affiliates were asked in December to share their thoughts about the app, which was first launched in 2011. The response rate far exceeded expectations, with about 1,600 users weighing in.

"When we were going in, we were working with communication teams and we hoped to target a few hundred people," said Ami Buczek, principal applications systems analyst with University Information Technology Services. "So many people took the time to provide detailed feedback. I was amazed."

The most obvious change users will see, Buczek said, is the layout. But the changes also include some new features to help students, employees, parents and visitors keep up with what is happening at the University. In restructuring the visual layout and improving the functionality, another concern raised by users was addressed: making the app faster.

"We heard that one of the biggest areas for improvement with the app was to make it faster," Buczek said. "By breaking it up, we improved the design and functionality."

All of the services and information that are included in the app are organized into seven categories: What's New, Academics, Transit, Food, Campus Life, Resources and Social. The What's New section will provide information on updates in the app as well as links to campus news and events. Buczek said at the end of the year, a new survey will be available in this section to find out what else users might need.  

The app's redesign, which took about three months to complete, incorporated input from several campus units, including the Student Union Memorial Center, Parking and Transportation Services, Athletics, and Campus Recreation. Two apps, UActive and SafeRide, were integrated into the Arizona Mobile app as part of the redesign. UActive allows Student Recreation Center users to access schedules and get real-time information on how busy the center is. SafeRide is a free transportation service for UA students and employees, providing an alternative to walking alone at night.

The updated Arizona Mobile app can be downloaded here:

For more information, contact Buczek at buczek@email.arizona.edu

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