Workshop and Training Team Joins IT Support and Directory Assistance Team

Workshop and Training Team Joins IT Support and Directory Assistance Team

By Rebecca Ruiz-McGillUniversity Communications
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The people who kill viruses on your computer, teach you how to use new software and route calls to the right people are now part of the same team.

The University of Arizona Information Technology Services unit has moved the Workshop and Training Team under the leadership of Kate Rehkopf, assistant director for Information Technology Support Services. 

The team provides free workshops for students, faculty and staff in popular software, technologies and the new UA Mosaic business enterprise applications.

The free workshops include training on Adobe Photoshop, layout and web development, animation and 3-D modeling, digital audio and digital video, Web site content management and many others.

The department also takes requests for workshops on software not on the regular list of options.

"The most commonly offered workshops can be set up within a week. Our only limitation to that timeline is finding an instructor and a workshop location," said Limell Lawson, senior director of Frontline Services at UITS.

Lawson oversees those departments at UITS that provide direct user support, including the Learning Technologies Center, the Office of Student Computing Resources, Research Computing and Workgroup and Network Consulting, as well as Information Technology Support Services. 

The IT Support Services department that Rehkopf oversees now includes the Workshop and Training Team, the 24/7 IT Support Center and the Campus Switchboard.

"Our goal is to be campus's one stop for any IT questions or problems," Rehkopf said.

The 24/7 IT Support Center provides UA students, faculty and staff a 24-hour centralized place for questions about or assistance with information technology resources. (Learn more in the article "Technology Support Center Offers 24/7 Computer Help.")

The Campus Switchboard manages directory questions from callers to the UA general number for UA departments and staff members and also sets up conference calls for departments.

"Bringing the Workshop and Training Team under the same umbrella will provide a greater continuum of assistance from training through support," said Lawson.

The change is the result of the UA hiring freeze and "the need to reorganize UITS to continue being effective and financially responsible in these lean economic times," she said.

But the leadership move, Lawson explained, also makes it easier to offer more coordinated services. "Workshop leaders, like IT support specialists, are the front line of user support. Having these two fuctions working closer together helps us leverage our knowledge of what people on campus most need or want in terms of IT support. Workshop leaders can bring back what they learned in the field and IT support specialists can let workshop leaders know about support trends. Ideally, these two support functions will continually inform each other to reach a support synergy," Lawson said.    

For more information on setting up a workshop or a list of available ongoing, open workshops visit the UITS Web site.

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