New Reset Process Protects Passwords

By Lisa Stage, University Information Technology Services
March 28, 2022
To: All University Affiliates
From: University Information Technology Services
Subject: New Reset Process Protects Passwords
Date: Mar 28, 2022

The 24/7 Support Center has a new, faster, more secure process for resetting NetID passwords. Using NetID+, support technicians can quickly verify your identity rather than taking you through a lengthy survey of personal information.

If you have Duo Mobile (the mobile device app for NetID+), the verification is having you read back the code on a push sent from a 24/7 technician while you are working with them. If you don't have Duo Mobile, you can be verified by:

  • The 24/7 technician calling the NetID+ phone number on your record.
  • Using your hardware token.
  • Having you confirm a NetID+ bypass code.

The recent increase in phishing and identity theft has led to:

  • More University students, faculty and staff needing to reset compromised passwords.
  • Scammers contacting 24/7 directly to attempt to steal a password for an account.

The new process for verifying your identity is faster, and better protects your password.

Please continue to be wary of email, text or phone call attempts to get you to divulge information, click a link or download an attachment. If you have had your NetID password compromised, contact the 24/7 Support Center at 520-626-TECH (8324) to reset it.

Remember, do not approve a NetID+ verification if you are not the person who initiated it. You can add more NetID+ options to your account and print bypass codes on the NetID+ page.

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